Shipping policy

Thank you for shopping with Tiny Keepsakes LLC.. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders will be processed as soon as possible. These are custom made items and do take estimated production time to complete.

You'll receive a confirmation email with tracking as soon as your order ships.

Shipping costs

Shipping charges are calculated at checkout.  Free standard shipping may be available on selected orders as displayed at checkout.

International orders may be subject to additional VAT, customs duties, import taxes, or other fees imposed by the destination country. These charges are the customer's responsibility. We are not responsible for these fees and cannot predict or control any additional charges assessed by local customs authorities.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to Canada and United States.

International orders may be subject to additional VAT, customs duties, import taxes, or other fees imposed by the destination country. These charges are the customer's responsibility. We are not responsible for these fees and cannot predict or control any additional charges assessed by local customs authorities.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order is put into production but once it's in production we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at dheinsen@tinykeepsakes.com or use the contact details in our contact information policy.